Shop Policies

Shipping

Shipping Process:

- My products ship internationally from my smoke-free, pet friendly home in Izmir, Turkey

- Packages are sent registered mail (tracking included) with PTT Posta

Estimated Delivery Times:

- US / Canada: Normal delivery times are 10-15 business days.  

- Europe: Normal delivery times are 7-12 business days.  

- Other Regions: Most other locations will also receive their items within 10-15 business days.

Recommended Shipping Allowance:

- I advise allowing 1 month delivery time regardless of your location.  

- Shipping and customs delays are expected around the Christmas holiday

Express Shipping Options:

- TURPEX: Rates start at $22, delivery times vary by destination country but are generally between 4-8 business days

- FEDEX: Arranged upon special request.  Rates start at $55, delivery to most locations is 2-3 business days

- All express orders require a valid phone number

Tracking Your Order

- Orders can be tracked through PTT Posta until they leave Turkey for the destination country (usually 2-5 days)

- After a package leaves Turkey, orders may be tracked using your local postal carrier

Help with Your Shipment

- If your order has not arrived within the estimated shipping times, please let me know, and I will check the available tracking information on your package.

- In the unlikely case that your item takes more than 4 weeks to arrive, please let me know as soon as possible.  As all shipments are protected, after 4 weeks I can open an investigation at my local post office.

Returns, Cancellations, and Exchanges

I use Etsy's standard return policy on all of my items.

I gladly accept returns, exchanges, and cancellations

- Just contact me within: 14 days of delivery

- Ship items back to me within: 30 days of delivery

- Request a cancellation within: 2 days of purchase

 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

- Custom or personalized orders

- Digital downloads

 

Conditions of return

- Buyers are responsible for return shipping costs.  I donate the majority of my returns to not-for-profit dog rescue centers in the US, so in most cases you will not have to pay international shipping prices.

- If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Payments and Processing

Payment and order options, processing times, etc.

Payment Options:

- Items ordered through this site will be processed with PayPal.

- I accept all major credit cards and Etsy gift cards directly through my Etsy shop.

Processing Times:

- Most non-custom items, including made-to-order items, are ready to ship within 3-5 business days.

- Custom products, such as pet portraits, are generally ready to ship within 5-8 business days.

Questions?

If you have a question about my shop, policies, or any other matter, please feel free to contact me using the link below.

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